Hurricane Butterfly’s General Online Sales Polices
Here at Hurricane Butterfly we want to ensure you shop with confidence with our amazing products, competitive prices, expedient order processing & fulfillment and reasonable yet efficient shipping. We believe in quality assurance down to the very last detail. Please visit the following pages to learn more About Us or for all our Customer Support Help Topics / FAQ’s.
For Orders placed through Hurricane Butterfly’s online retail store, please note the following policies and procedures:
By placing an order through our Online Store you agree to our Sale Terms and Conditions.
- Shipping & Billing Info: To help combat credit card fraud, we ask that billing and shipping addresses reflect a direct match. Please Contact Us for questions or exceptions.
- Order Cancellations: We reserve the right to cancel any order at any time at our discretion. Due to an increase in credit card fraud, we will cancel and refund any order that is questionable. Orders cancelled by the customer WILL be subject to a 25% cancellation or substitution fee at our discretion.
Payment: Through our online store checkout, we accept card payment to include VISA and Mastercard. We can accept American Express over the phone which requires an additional 3% processing fee. We also accept mailed payments of certified funds to include cashier’s check, money order, company / department / agency check. NO PERSONAL CHECKS WILL BE ACCEPTED.
Certified funds payment should be arranged and received within 14 business days of order creation; orders pending payment longer will be cancelled unless prior arrangements are made. We reserve the right to hold order fulfillment until funds have cleared. Please reference your order number within the mailing.
Please send certified funds to:
100 Andover Park West
Suite 150 – 105
Tukwila, WA 98188 U.S.A
- Order Turn Around Time: We do not allow backorders or orders for items that are out of stock. Should an inventory error occur, we will contact the customer ASAP with fulfillment options. During normal sales volumes, orders should be processed and shipped within 1-5 business days* for non-FFL required items. Please see our Shipping Policies and Firearm Purchasing Online Policies. *Additional time may be required during high sales volumes (Holidays, Sales, Etc.) or Industry Events (SHOT Show, etc.)
- Pricing: Product pricing is subject to change without notice. No rain checks, price adjustments, or refunds.
- Returns / Exchanges: Return eligible items must meet our return conditions and have authorization for the return. Please see our complete Return Policy
- Order Errors: Order processing and fulfillment errors (incorrect item shipped, out of stock items/partial order fulfillment) in which The Website Owner is at fault will be refunded or credited in full, at the customer’s discretion. Please Contact Us with order issues. Mange your Orders by logging in to your Account.
- Domestic Sales Only: No international sales or shipping for small order volumes. Please Contact Us for potential export sales.
- ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations) Compliance Statement: By ordering any product(s) from Hurricanebutterfly.net website, you certify that you, or third-party entities at your direction, will not sell, transport, ship or transfer outside the borders of the United States, nor to any foreign person, any product(s) which are export-restricted by U.S. export-control law and regulation, without proper U.S. Government export authorization, licensing, and documentation.
- Must be 18 years old or older to place an order.
- Hurricanebutterfly.net and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Hurricanebutterfly.net, you accept these Terms and Conditions. Please read them carefully.
We’re here for you! Please Contact our web-sales department with any questions.
|Email: firstname.lastname@example.org||Phone: (253) 414-6066|
|Contact Us through the website||Fax: (253) 272-4740|
Web-sales hours of operation:
Monday – Friday 9:00 a.m. – 4:00 p.m.