We strive to process, fulfill and ship our customer’s orders in a timely manner. We insure ALL of our packages regardless of carrier; insurance is included in the shipping cost. Shop with confidence, you choose which shipping option and cost you prefer. We ship to domestic US addresses ONLY, no international shipping. Our default shipping method is:
- FedEx – Ground and Express
- The shipping method must accommodate the product (size, weight, carrier method, etc.)
Upon request and for an additional shipping cost we can:
- Add a “Signature Confirmation” requirement upon delivery
- Ship products in multiple packages
- Expedite shipping faster than 2nd Day Air
Some items like upper receivers, firearms, high-value, extra weight, etc., may have extra shipping charges. In our efforts to combat fraudulent purchases, sensitive items (such as uppers, optics, lasers) are required to ship to home addresses that match billing addresses. Hurricane Butterfly has the right to cancel and refund any order that appears fraudulent. Please see our General Online Sales Policy for more info. We work with industry partners to identify bad actors, patterns of behavior, and other suspicious activity in order to combat identity theft and fraudulent purchases. Please, secure your data on your devices and do your best to protect against identity fraud.
Hurricane Butterfly is NOT responsible for any of the following:
- Wrong address delivery due to incorrect input by the customer during the order process
- Missing or stolen packages that track as being delivered
- Damage to products during shipping or delivery*
We recognize that package theft appears to be on the rise, it is advisable to try to time your delivery to days when someone may be at home to receive the parcel. If your package is missing, and the carrier is showing as having delivered the parcel, contact the carrier first and the delivery person may be able to recall details about the delivery. Be advised, the carriers require a police report if you intend to file a claim and are suspecting package theft. Please do so, as that may assist with reimbursement. We insure our packages with the carriers in order to safeguard delivery, but please be vigilant.
*Note: We do our best to pack your items securely. If you feel our packing was inadequate and resulted in damage to your items, please photo document the packaging and the product and email us at email@example.com so that we can assess the claim for reimbursement or replacement as soon as possible.
How fast is order turn around time?
From the order being placed to our web-sales department processing, fulfilling, and shipping your order, shipment usually goes out every Monday, Wednesday, and Friday for non FFL items. During holidays, vacations, periods of high-volume sales, and industry events such as SHOT show, order completion may take longer. DUE TO COVID, SHIPMENT PROCESS IS TAKING LONGER THAN USUAL.
Who pays for shipping?
Shipping is paid for by customer and calculated based on size, value, weight, carrier, and distance shipped.
How can I get a shipping estimate?
Easy! Add the product or products are you interested in purchasing to the shopping cart, scroll down to “Cart Totals”, enter the shipping destination info to include Country, State, City, and Zip Code and then “Update Cart”. You will be provided with shipping rates for all of the shipping methods available.
How can I track my order’s shipment?
Login in to My Account from the Dashboard you can view your recent orders and also manage and track your and shipments. Order status and shipment notification with tracking information will also be provided via email.
Why hasn’t my tracking info updated? I don’t see any tracking progress…
It may take the shipping carrier 24-48 HOURS to update its records with your tracking information to show delivery progress.
How do I ship a firearm or FFL required product? Visit our Firearm Purchases How To page
Hurricanebuterfly.net will ONLY transfer ownership of a firearm to individuals or agencies in possession of a valid Federal Firearms License (FFL). This means we cannot ship directly to you unless you are an FFL holder. Learn how to buy a firearm online. If you do not hold a valid FFL, Hurricanebuterfly.net will transfer your purchased firearm to your choice of a licensed gun dealer in your state. Visit our Firearm Purchases How To page for more info on our purchasing procedure and FFL transfer process.
It is your responsibility:
- To ensure that the firearm is legal to import to and own in your state of residence. View State Restrictions Here
- To contact the FFL confirming they will accept an FFL transfer from Hurricane Butterfly without prior contact
- To complete all required paperwork when you pick up your firearm purchase from your local dealer
Be aware that it is customary for your local dealer to charge a FFL transfer fee at the time you pick up your purchase. This transfer fee is strictly between you and your local dealer. Please check with your local dealer concerning their policies. Certain states and/or dealers also apply sales and/or use tax. This is between you and your FFL dealer. Hurricanebuterfly.net only collects sales and use tax if you reside in the state of WA. Visit our Firearm Purchases How To for more info on our FFL purchasing procedure.
The buyer is responsible for contacting their transferring FFL to request they send a copy of their FFL to us, our contact info is as follows:
- Fax: (253) 272-4740